Terms & Conditions
The following information sets out the terms and conditions under which we operate our business. By booking an activity with us, you undertake and agree to abide by these terms and conditions.
Please read these Terms and Conditions carefully before you make a booking.
Lodestar Adventure recognises that mountain biking, climbing and other mountain based activities carry a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.
By booking an activity with us, you agree to follow all instructions given by your instructor for your safety. Lodestar Adventure and their instructors accept no liability for personal injury or loss of/damage to personal belongings unless directly caused by an act or omission on our behalf. We are fully insured for personal liability and professional indemnity risk. We strongly advise that all participants have adequate personal injury insurance in place for the activity they are taking part in.
Booking and Payment
In order to make a booking you must submit a completed booking form and provide payment in full. Either use the online booking on the website or email directly to email@example.com and we will send you a booking form to complete along with a medical questionnaire. Once your booking form has been returned and the course or activity cost has been paid in full your booking will be confirmed and these terms and conditions will become binding.
Payment can be made by the following methods
Bank Transfer (ask us for details)
Debit or Credit card via the website
Cancellation by you
If you need to cancel your activity we must be notified in writing by the person who made the booking. Any cancellation by you will be subject to the following schedule
More than 4 weeks until activity - Alternate date will be offered or full refund less 25% of the total cost of your activity or course
Less than 4 weeks until activity - No refund will be given
If you have paid a deposit, this is non refundable at any point
Voluntarily withdrawing from a course or activity once it has started, including for medical reasons - No refund will be given
If we have to remove you from a course or activity or do not allow you to commence same - No refund will be given
Cancellation by us
Whilst we make every effort to ensure our activities and courses run as advertised, sometimes situations beyond our control result in us having to move things around a bit. Examples of this are weather conditions making the activity unsafe beyond acceptable risk or client numbers failing to reach the minimum level required to run the activity.
In the unlikely event that we have to cancel an activity or course, you will be offered the following options:
Transfer of your booking to an alternate date that is mutually convenient.
A full refund of the cost of the activity or course
In the event that we do have to cancel an activity or course, Lodestar Adventure accept no liability or responsibility for other costs you may incur through cancellation such as travel and accommodation charges and strongly advise that you take out appropriate travel insurance to cover any risk
During the course of our activities, our instructors will take photographs. These are used in the following ways.
For use on our website and social media feeds
For advertising and marketing purposes
If you do not want any photographs taken of you then please ask your instructor not to take any, it's not a problem.
You have the right to withdraw your permission for your photographs to be used. This must be done in writing and upon receiving such a request we will stop using and delete all digital copies of your photographs that we have. We cannot, however, retract any that are already in the public domain on our social media platforms.
Unless you specifically request otherwise, acceptance of these Terms and Conditions is taken as granting permission to take and use photographs of you as outlined above.
For Family climbing sessions, participants must be at least 4 years old.
For the following activities, participants must be at least 10 years old
Introduction to rock climbing
Basic Mountain Bike Skills/ Introductory mountain bike rides.
Basic Navigation Skills
Hire a guide (Hill and Mountain Walking)
For the following activities, participants must be at least 14 years old
Intermediate Mountain Bike Skills
Intermediate Navigation Skills
Advanced Navigation Skills
Hire a guide (Mountain Bike and trail/fell running)
For all other activities, participants must be aged 18 or over.
All under 18s must be accompanied by a fully participating parent or guardian
Whilst we will supply all required technical equipment, if you do want to use your own this is usually possible subject to the item being inspected by your instructor and permission given for its use. If your instructor deems your equipment to be unsuitable then you will be supplied equipment from us. Your instructor's decision in this matter is final. The exception to this is the Mountain biking where we you bring you own serviceable mountain bike and helmet.( Mountain bike hire may be able to be arranged at an additional cost if suitable hire facilities are available.)
We strongly advise that all participants take out adequate personal accident/injury insurance to cover any such eventuality as may arise. It is also advised that travel/holiday insurance is taken out to cover any travel, subsistence and accommodation charges that may be otherwise irrecoverable in the event of your chosen activity or course being cancelled either by you or by us.
Preventing you from starting a course or activity or removing you from same
Lodestar Adventure reserves the right to prevent participants from starting a course or activity if, in the opinion of the instructor in charge, they have failed to present themselves with adequate clothing or equipment as per the kit list that was sent with your booking confirmation. It is the participants responsibility to arrive suitably attired and correctly equipped for their chosen activity or course.
Lodestar Adventure reserves the right to remove from any course or activity, any person who is, in the opinion of the instructor in charge, acting in a manner that endangers or potentially could endanger the safety and well-being of other participants or the instructor. This includes being under the influence of alcohol.
If this action is taken, no refund will be offered or given.
Making a complaint
If you have any grounds to make a complaint, you must raise this immediately with your instructor. If the matter is not dealt with to your satisfaction, you must formally submit your complaint to us in writing within 30 days of the matter arising.